FORMS OF PAYMENT
All payments are processed securely through Paypal or Shopify Secure Credit Payments. Rest assured that your purchase is protected through Paypal's Buyer Protection Service when you shop with Grace Design.
RETURNS & EXCHANGES
We make each item by hand and most pieces are made to order, (meaning we make each item especially for you - after you place your order). We want you to love your item as much as we love making it for you so please don't hesitate to ask us any questions you may have before purchasing. Your happiness is important to us so please don't hesitate to contact us with any questions or feedback and we will do our best to ameliorate your concern. If you are unhappy with your item please email us at firstname.lastname@example.org as soon as you receive it. Exchange or store credit will be issued on items sent back within 7 days. (posted, not received) and returned in their original condition.
Cancellations will only be accepted up to 48 hours after you place your order. Once production has begun on your order it will be treated as a purchased item and deemed exchangeable only.
Custom or special orders are non-refundable and non-exchangeable. This includes large quantity bridal orders. Discounted and sale items are final sale.
SHIPPING & LEAD TIMES
We are a small company and we appreciate your patience as we carefully pack your orders. As most items are made to order they can take up to two weeks to ship. If you need your order by a certain date please contact us and we will make sure it gets there on time.
Most orders are shipped with Canada Post Trackable and usually arrive within 10 days in North America and within 2-4 weeks internationally.
We also offer express shipping and courier upgrades with competitive pricing.
Please message us directly if you need a faster shipping method.
All customs duties, taxes, or fees are the sole responsibility of the customer. Grace Design is required to accurately declare the value of all international orders on the relevant customs forms and on the included packing slip. Occasionally, customs delays do occur. The amount and types of duties, as well as other customs information, can be obtained by contacting a local post office.
As the fabrics we work with are often vintage, gently used and imported from faraway places, from time to time small defects sometimes do appear. Small pin marks, pilling, deterioration and age spots are a reality when working with vintage textiles and something you should be aware of when you place your order. While we do everything we can to try to avoid this, it is our belief that the beauty and one of a kind quality in these fabrics far outweighs these minor discrepancies.
As noted in most descriptions, your bag may look slightly different from the photo. Each piece is truly one of a kind - the placement of the pattern varies from item to item and usually will not look exactly like the photo.
We respect your privacy and will not sell or distribute your name, email or shipping address.
All Canadian customers will be subject to applicable HST and GST.