FORMS OF PAYMENT
All payments are processed securely through Paypal or Shopify Secure Credit Payments. Rest assured that your purchase is protected through Paypal's Buyer Protection Service when you shop with Grace Design.
Please note that the default currency on our website is in Canadian funds. When you view each listing it will show you the cost in your local currency but will display in CAD at checkout. Your credit card company will automatically convert the price to your local currency.
RETURNS & EXCHANGES
We make each item by hand and most pieces are carefully made to order, (meaning we make each item especially just for you - AFTER you place your order). We want you to love your item as much as we love making it for you so please ensure that you read the item description carefully and check all of the measurements as ALL SALES ARE FINAL. We put a lot of time and care into crafting each order so we thank you in advance for your understanding and respect of our policies.
If you have any questions that are not covered in the item descriptions please feel free to email email@example.com - we want you to feel confident BEFORE you make your purchase so you can enjoy your bag for years to come.
Items deemed defective will be assessed on a per case basis. Please email firstname.lastname@example.org as soon as you receive your order and let us know so we can help resolve your issue.
Our bags are guaranteed against breakage or defects for six months from time of purchase. After this point, repairs will be assessed and billed on a per case basis. If a repair is needed we recommend finding a local seamstress to make the repairs as you will otherwise be required to send the bag back to us.
SHIPPING & LEAD TIMES
We are a small company and we appreciate your patience as we carefully pack your orders. Most items are made to order and usually ship within 3-4 business days - but can take up to two weeks to ship at peak times. If you need your order by a certain date please contact us and we will make sure it gets there on time.
Most orders are shipped with Canada Post Trackable and typically arrive within one week within North America and within 2-4 weeks internationally.
We also offer express shipping and courier upgrades with competitive pricing.
Please message us directly if you need a faster shipping method.
All customs duties, taxes, or fees are the sole responsibility of the customer. Grace Design is required to accurately declare the value of all international orders on the relevant customs forms and on the included packing slip. Occasionally, customs delays do occur. The amount and types of duties, as well as other customs information, can be obtained by contacting a local post office.
As the fabrics we work with are often vintage, gently used and imported from faraway places, from time to time small defects sometimes do appear. Small pin marks, pilling, deterioration and age spots are a reality when working with vintage textiles and something you should be aware of when you place your order. While we do everything we can to try to avoid this, it is our belief that the beauty and one of a kind quality in these fabrics far outweighs these minor discrepancies.
As noted in most descriptions, your bag may look slightly different from the photo. Each piece is truly one of a kind - the placement of the pattern varies from item to item and usually will not look exactly like the photo.
We currently use two different leathers for the majority of our bags - a soft distressed Italian cowhide for the body of our bags and a naturally treated vegetable tanned cowhide for the straps. The strap leather is slightly darker and it is natural and normal for both leathers to show signs of distress, natural creases and scuff marks. Leather is a natural material and it will wear and get better with age.
We respect your privacy and will not sell or distribute your name, email or shipping address.
By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency."
All Canadian customers will be subject to applicable HST and GST.
Join us and receive our monthly newsletter.
We will keep you notified when we launch new collections or have sales that are exclusive to subscribers.