FAQ
Frequently Asked Questions
A little more about how things work at Grace Design - from ordering and shipping to the beautiful materials that make each bag unique. If you have a question that isn't answered here, I'm always happy to help!
Where are Grace Design bags made?
Every Grace Design bag is designed and handcrafted by me in my studio on Vancouver Island, British Columbia. I've been making bags for over 15 years, working with distinctive textiles gathered from around the world and creating pieces intended to be loved and carried for years.
When will my order ship?
Most bags are made to order and typically ship within 5 business days. Some pieces are ready to ship sooner, while production may take up to two weeks during particularly busy periods.
If you need your order by a specific date, please get in touch before ordering and I'll let you know what's possible.
How long does delivery take?
Most Canadian orders arrive within approximately 3–7 business days after shipping. Delivery times vary by destination, shipping service and seasonal demand.
International delivery generally takes longer, and customs processing may cause additional delays.
Tracking information will be provided when your order ships, where available.
Can I get my bag in time for Christmas?
I do my best to accommodate holiday orders! Since many bags are handcrafted after you order, I recommend shopping early.
If you're ordering for a particular occasion, please contact me before purchasing. I'll be happy to discuss production timelines and available express shipping options.
What is your return and exchange policy?
I want you to love your Grace Design bag!
If your purchase isn't quite right, I'm happy to offer an exchange or store credit within 14 days of delivery on regular-priced, non-custom items.
Returned bags must be unused and in their original condition. Customers are responsible for return shipping and any additional shipping charges associated with an exchange.
Custom and personalized orders are final sale for changes of mind.
If your order arrives damaged, defective or incorrect, please get in touch so I can help resolve the issue. Your rights under applicable consumer protection laws remain unaffected.
What if my bag needs a repair?
I stand behind the quality of my work. Grace Design bags are covered against defects in materials and workmanship for six months from purchase.
If something goes wrong, please email me with a description and photographs so I can assess the issue and arrange an appropriate solution.
After six months, repairs may still be possible for a fee. Depending on the repair, a local leatherworker or seamstress may be the most convenient option.
This voluntary guarantee does not limit any rights you may have under applicable law.
Will my bag look exactly like the photographs?
Every bag is a little different! Many of the textiles I use feature large-scale patterns, so the placement of the design may vary slightly from piece to piece.
Some of my collections also incorporate vintage and handwoven textiles, which can have small irregularities that reflect their history and handmade character.
I take care to represent my products accurately, but colours may vary slightly depending on your screen.
What kinds of leather do you use?
I work primarily with beautiful, natural cowhide leathers, including soft distressed leather and vegetable-tanned leather.
Natural markings, creases and subtle colour variations are part of their character. With use, the leather softens and develops a rich patina that makes each bag even more individual.
As I work with a variety of leather suppliers, the exact leathers shown in photographs aren't always available. I occasionally substitute with comparable leathers of similar quality and character, so colours, tones and textures may vary slightly from those pictured. Some leathers may be lighter or darker, making each bag uniquely its own.
What is waxed canvas, and how do I care for it?
Waxed canvas is a durable, water-resistant fabric with a wonderful lived-in character. It naturally softens and develops a distinctive patina over time.
To care for your bag, gently brush away dirt or spot-clean with a damp cloth and mild soap. Avoid machine washing, dry cleaning and high heat.
What currency are your prices in?
Grace Design is based in Canada, and our base prices are in Canadian dollars (CAD).
Depending on your location and the currency options available on our website, prices may be displayed in your local currency. Your checkout will show the currency in which your order is charged.
If your payment is processed in a different currency from your card's currency, your bank or card provider may apply conversion charges.
What payment methods do you accept?
We accept all major credit cards, PayPal, Shop Pay and other secure payment options available at checkout. All transactions are securely processed for your peace of mind.
Do you ship internationally?
Yes! International shipping options are available at checkout for supported destinations.
International orders may be subject to import duties, taxes or customs fees, which are the responsibility of the recipient unless otherwise indicated at checkout. These charges are determined by the destination country and are not included in the product price.
Will I be charged sales tax?
Applicable taxes are calculated at checkout based on your shipping destination and relevant tax requirements.
How can I contact you?
Questions about a bag, an order or a special request? I'd love to hear from you.
Thanks for supporting independent design and handmade craftsmanship!